Refund Policy
Effective Date: [Insert Date]
This Refund Policy outlines the terms and conditions under which Impact Evo Academy (“we,” “us,” or “our”) will provide refunds for purchases made through our official website https://impactevo-academy.com. By purchasing any product or service from us, you acknowledge that you have read, understood, and agree to this Refund Policy.
1. Non-Refundable Products and Services
All purchases of digital products and services, including but not limited to:
- Online courses (live or recorded)
- Downloadable materials
- E-books, workbooks, toolkits, or templates
- Access to private learning portals or communities
are strictly non-refundable once access has been granted, the content has been delivered, or login credentials have been issued.
We maintain this policy due to the nature of digital content delivery, where full value is received upon access.
2. Live Online Classes
For live classes, workshops, or Zoom training sessions:
- No refunds will be issued once the scheduled session has begun.
- If you are unable to attend a session, you may be eligible to reschedule or rejoin a future batch, subject to availability and our discretion.
- Failure to attend the session without prior notice does not entitle you to a refund or a class replacement.
We reserve the right to refuse re-enrollment if abuse of rescheduling privileges is suspected.
3. Duplicate Transactions
If you believe you have been charged more than once for the same product or service:
- You must notify us within 7 calendar days of the transaction date.
- Upon confirmation, the duplicate charge will be refunded in full to your original payment method.
Refunds will only be issued after internal verification of the duplicate.
4. Technical Issues and Platform Access
If you experience technical issues that prevent access to purchased materials:
- You must notify us at course@impactevo-academy.com within 7 calendar days of your purchase.
- Our support team will make reasonable efforts to resolve the issue.
- Failure to report the issue within the specified timeframe may void eligibility for consideration.
Please note: Technical issues arising from your own devices, internet connection, or browser settings do not constitute grounds for a refund.
5. Unauthorized or Fraudulent Transactions
If you believe that a purchase was made without your authorization:
- You must contact us at course@impactevo-academy.com within 48 hours of the transaction.
- We may require you to submit proof of unauthorized access, such as a police report or a signed fraud affidavit.
- All claims will be subject to internal investigation and are not guaranteed for approval.
We reserve the right to report suspected fraudulent activity to relevant authorities.
6. Cancellation by Impact Evo Academy
In the unlikely event that a live program, course, or service is cancelled by us:
- You will be offered either a full refund or the option to transfer your enrollment to a rescheduled session or alternative program of equal value.
- We are not responsible for any additional costs incurred, such as internet expenses, third-party tools, or schedule conflicts.
7. Refund Processing and Timelines
All approved refunds will be processed via the original payment method used, through our payment gateway provider SenangPay. Please allow 7 to 14 business days for the refunded amount to reflect in your account, depending on your bank’s processing time.
We are not liable for delays caused by third-party payment providers or banks.
8. Policy Modifications
We reserve the right to update, change, or modify this Refund Policy at any time without prior notice. All changes will be effective immediately upon posting on our website.
It is your responsibility to review this page periodically to stay informed of our current refund practices.
9. Contact Information
If you have any questions regarding this Refund Policy or need to initiate a refund inquiry, please contact us at:
Impact Evo Academy
Email: course@impactevo-academy.com
Website: https://impactevo-academy.com